MF Family Home Care is owned by Marlene Plouf, a Certified Nurse Aide registered with the Massachusetts Department of Public Health. Twenty years of hands-on caregiving, run from West Yarmouth on Cape Cod.
Marlene is very caring, trustworthy, and attentive. She takes excellent care of my father, and I highly recommend MF Family Home Care.
I highly recommend her caregiving services. She is kind, compassionate, reliable, and truly cares about the well-being of her clients. She is patient, attentive, and always goes above and beyond to make sure people feel safe, comfortable, and respected.
Marlene is an excellent and responsible caregiver for my sister. She is thoughtful and kind. I would recommend her highly to anyone who has a wheelchair bound relative who simultaneously has Alzheimer’s disease.
Personal care, companionship, homemaking, 24-hour and live-in care, respite for family caregivers, dementia and Alzheimer’s support, help after a hospital discharge, medication reminders and meal preparation.
An older adult navigates a known house long after other kinds of memory fade. Keeping someone in the home they know removes an enormous variable while everything else changes.
A person who refuses help from a stranger will accept the identical help from someone they know.
We provide non-medical care. We do not perform skilled nursing, we do not run a hospice program, and we do not bill Medicare. We tell families this on the first call rather than the fifth, because a family in a hurry can lose a week finding out.
The daughter who has not slept properly in four months is part of the situation. Respite is not an add-on service; it is frequently what makes the whole arrangement survivable.
One call, a free visit at home, and a written plan you can change. Most families begin smaller than they expect.
This matters more than families expect: a parent who reverts to their first language as dementia advances does far better with someone who speaks it.
MF Family Home Care is owned by Marlene Plouf, a Certified Nurse Aide registered with the Massachusetts Department of Public Health under CNA54796, valid through September 2027.
That is a real credential with a number you can verify with the state, and it is worth saying plainly: most home care agencies in this region do not put an owner’s certification on their website, because there is nothing to put there. Ours is on the wall and on this page.
It matters for a practical reason rather than a decorative one. The person who decides how care is delivered here has done the work herself — the bathing, the transfers, the difficult mornings — and that shapes how caregivers are trained and matched.
Every caregiver clears a Massachusetts CORI background check before entering a client’s home, and MF Family Home Care carries insurance covering the work our caregivers do in your home. Ask any agency you are comparing for both — a household letting someone in unsupervised should not have to wonder.
Our caregivers speak English, Portuguese and Spanish. This matters more than families expect: a parent who reverts to their first language as dementia advances does far better with someone who speaks it.
There are national franchises operating in every market we serve, and they are not bad companies. They are simply built differently, and the difference is worth understanding before you choose.
A franchise sells you a schedule. A small agency sells you a household. When you call a national brand, the person answering is frequently in a call centre in another state, reading from a script and filling a slot. When you call here, you reach someone who knows which caregiver is with which family this week.
Continuity is a staffing decision, not a promise. Every agency says it sends the same caregiver. Whether that actually happens depends on how the roster is built. A small agency that overbooks cannot keep the promise; one that staffs deliberately can.
The owner is reachable. If something goes wrong at 8 p.m. on a Sunday — and eventually something does — it matters whether the person who can fix it is a shift supervisor or the person whose name is on the door.
What a franchise has that we do not is scale. If you need forty hours a week across three shifts starting tomorrow in a town two hours away, a large operation may staff it faster. We will tell you honestly when that is the case.
This is the part that decides whether care works, and most agencies treat it as scheduling.
Temperament first. A caregiver who is warm and talkative is wrong for a private man who wants his newspaper in peace, and right for a woman who has not had a conversation since Tuesday. We ask about personality before availability.
Language, where it matters. Our caregivers speak English, Portuguese and Spanish. As dementia advances, people frequently revert to the language they grew up in, and a caregiver who cannot follow them loses the thread exactly when it matters most.
The specific physical help needed. Transfers, mobility, whether there is equipment in the house. A mismatch here is a safety problem, not an inconvenience.
And then the schedule. Last, not first.
We are based at 21 College Road, West Yarmouth, MA 02673, and we serve families across Massachusetts.
We answer 24 hours a day, seven days a week. The first conversation costs nothing and commits you to nothing.
The questions families ask us most, answered plainly.
Most families call after a fall rather than before one. The earlier signals are quieter: expired food in the refrigerator, unopened mail, the same clothes on Monday and Thursday, a bruise with no story. None of those mean a nursing home — most mean a few hours of help, started early enough to avoid a crisis.
Yes, and there is no obligation attached. Some families use it to conclude they are not ready yet, which is a legitimate outcome.
Usually within a few days. We answer the phone at night and on weekends, because hospital discharges do not wait for Monday.
Yes. Policies frequently cover exactly this kind of care. We are not a Medicare provider. Bring us the document and we will go through it with you.
We will tell you. If your parent needs wound care, IV therapy or a hospice team, you need a licensed home health agency, and we would rather say so than take the case and improvise.
Last updated
