MF Family Home Care provides home care in Quincy, MA for older adults who intend to stay in their own home — in Wollaston, Quincy Center, North Quincy, Squantum, Merrymount, Germantown and Houghs Neck. Owned and run by a Certified Nurse Aide registered with the state, not a call center.
The ordinary things that have quietly stopped being possible.
Bathing, dressing, grooming, transfers, and moving safely from room to room.
Conversation, errands, appointments, and someone who notices what changed since last week.
Light housekeeping, laundry, grocery shopping, and cooking at home.
For a parent who should not be alone overnight.
For the adult child currently covering everything alone.
Routine, patience, and the same familiar face instead of a rotation of strangers.
The two weeks after a discharge are when readmissions happen. That is the window where help matters most.
Small tasks with outsized consequences.
One call, a free visit at home, and a written plan you can change. Most families begin smaller than they expect.
Expired food, or the same frozen dinner repeating. Eating is usually the first thing to go quietly.
Unopened bills, a disconnected phone, a lapsed policy. Paperwork takes more concentration than families assume.
Monday's sweater on Thursday usually means bathing has become difficult, not that laundry got skipped.
A parent who cannot explain a bruise has often had a fall they decided not to mention, because mentioning it might mean losing the house.
No highway, then no nights, then only two familiar routes.
When the family caregiver is chronically anxious, the arrangement has already stopped working, whatever the parent says.
Every caregiver clears a Massachusetts CORI background check before entering a client’s home, and MF Family Home Care carries insurance covering the work our caregivers do in your home. Ask any agency for both — a household letting someone in unsupervised should not have to wonder. We match caregivers to households deliberately — schedule, temperament, language and the specific help required.
A parent who reverts to their first language as dementia advances does far better with a caregiver who speaks it. Our caregivers speak English, Portuguese and Spanish.
MF Family Home Care is owned by Marlene Plouf, a Certified Nurse Aide registered with the Massachusetts Department of Public Health under CNA54796 — a credential with a number the state can verify.
We provide non-medical home care. We do not perform skilled nursing, we do not operate a hospice program, and we do not bill Medicare.
If your parent needs wound care, IV therapy or a hospice team, you need a licensed home health agency, and we will tell you that on the phone rather than take the case and improvise.
Everything else — the bathing, the meals, the company, the safety, the nights — is our work.
The South Shore sits below Boston proper and well below Cape Cod.
Across Massachusetts, in-home care generally runs between $35 and $46 an hour, with a planning average near $38. Companion hours sit at the lower end of that range, hands-on personal care in the middle. Overnight and live-in schedules are quoted differently, because a caregiver who sleeps in the house is not billed like one working an active shift.
Your real figure depends on how many hours, which hours, and how much physical help is needed. We give a number on the phone rather than a brochure.
One call. Tell us what happened and what a normal day looks like now compared with six months ago.
A visit at no cost. We come to the house and look at the stairs, the bathroom, the kitchen, and the hours when nobody is around.
A plan that can change. Most families begin smaller than they expect and adjust within the first month.
No long-term contract is required to begin.
Quincy does not have a hospital. Quincy Medical Center closed in December 2014, the emergency department that stayed behind closed in 2020, and the building came down in 2021. When a parent in Quincy comes home after a fall or a surgery, they are coming home from South Shore Hospital in Weymouth, or from a Boston hospital, not from across town.
That matters more than it sounds. The ride home is longer. Discharge often lands later in the day than the family was told. And the person who was supposed to meet them at the door has already used the afternoon driving. We answer at night and on weekends for exactly this reason — a Quincy discharge rarely happens at a convenient hour.
Then there are the stairs. Quincy is a city of two- and three-family houses, and in a lot of them the living space is up an exterior flight. A parent who managed those stairs for forty years may not manage them the week after a hip fracture. That staircase, more than anything in the medical chart, decides whether staying home is realistic. We look at it on the first visit and say plainly what we think — including when the honest answer is that the second floor is not going to work.
And the small practical thing nobody mentions: parking in Quincy Center, Wollaston and North Quincy is not parking on the Cape. A caregiver arriving for a four-hour shift needs somewhere to leave the car, every time, not once. We sort that out with you before the schedule starts rather than discovering it on day one.
We serve Quincy, including Wollaston, Quincy Center, Squantum, Merrymount, North Quincy, Germantown, Houghs Neck, Adams Shore and West Quincy, along with the surrounding towns: Braintree, Milton, Weymouth, Hingham, Randolph, Holbrook and Dorchester.
Our office is at 21 College Road, West Yarmouth, MA 02673. We are a Cape Cod agency that staffs the South Shore — which means we will tell you on the first call whether we can cover the hours you need in Quincy, instead of taking the booking and sorting it out later.
We answer 24 hours a day, seven days a week. The first conversation costs nothing and commits you to nothing.
The questions families ask us most, answered plainly.
Usually within a few days. We answer the phone at night and on weekends, because hospital discharges do not wait for Monday morning.
We build the schedule around the household rather than a fixed block. Tell us which hours are hard and we will tell you honestly what we can staff.
Yes. Our caregivers speak English, Portuguese and Spanish, and in Quincy that comes up often — a parent who reverts to a first language as dementia advances does far better with someone who speaks it. We should be straight with you about the limit: Quincy has a large Chinese and Vietnamese community, and we do not currently have caregivers in those languages. If that is what your family needs, ask us and we will tell you honestly rather than send someone who cannot talk to your mother.
We accept long-term care insurance, which frequently covers exactly this kind of care. Some veterans and surviving spouses also qualify for VA benefits toward it. We are not a Medicare provider. Bring us the policy and we will go through it with you.
That is the most common call we take. Two hours, one task, the same caregiver every visit works far better than argument. Acceptance comes from familiarity, not persuasion.
We cover the shift. A schedule that only works when one person stays healthy is not a schedule.
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